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About
By participating in our trade program, you will get exclusive pricing for yourself and your clients. Save on consumer prices with members-only deals with low purchase minimums.
To unlock our trade wholesale pricing, we kindly ask you order a minimum of seven (7) total baskets.
Exclusive pricing, like, really exclusive. Early access on new product launches & events. Expert-level, one-on-one service for the tailored experience you deserve.
We can have your trade order fulfilled same day and delivered in 3-5 days. If you need it sooner, we can accomodate that & will include expedited shipping in your order invoice.
Free for our trade partners.
We created a size guide on all the shop pages that outlines the length, width, and height of each basket. We also include some recommendations for which size to get depending on what you’re using it for!
Our unique flat pack design saves over 55% on packaging waste and up to 85% on carbon emissions compared to the traditional storage baskets.
Return Policy
We hope you will fall in love with your new storage, but just in case you don't, we offer both cancellation and return options. If you would like to cancel your order, contact us anytime before delivery at support@foldenlane.com and we will refund your order. If you received your products and aren't in love with them, contact us within 30 days of delivery and we will refund you the full amount minus the return shipping & restocking fees. Please note that we cannot accept returns on pieces that have been altered, customized or damaged in any way post-delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@foldenlane.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@foldenlane.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Shipping costs for the new replacement products will be charged to the customer, for all product exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
